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Most hotel leaders will look back at 2026 and realize it was the year the rules changed without an announcement.

There’s an old expression: Feedback is a gift. Whenever a customer is willing to take time to share feedback by talking to you, emailing you, or leaving an online comment, it’s a gift. It either validates that what you’re doing is working or points out opportunities to improve. Companies obsess over survey scores and online reviews, and that’s smart. But if you only focus on what customers are telling you, you might miss important feedback that’s unintentionally hidden in what they don’t mention.

Pets are an important part of our lives. They deserve to be treated to the same five-star experiences as we are. And there’s an emerging trend within luxury hospitality that proves it’s not only our animal friends who’ll benefit – hotels can too.

Every journey has its detours, and 2025 had more than a few. The year began with confident strides for India’s hotel sector, riding the momentum of a country that was increasingly visible, self-assured, and influential on the global stage. The outlook at the start of the year was not just optimistic; it was electric. Coldplay’s sold-out concerts in Mumbai and Ahmedabad drew fans from across India and overseas, signaling India’s growing stature on the global live-events circuit. Soon after, the Maha Kumbh Mela in Prayagraj, which welcomed an estimated 66 crore visitors over just 45 days, once again showcased the unmatched scale of India’s religious tourism and the country’s ability to host, move, and manage some of the largest human gatherings in the world.

As we look ahead to 2026, the year feels genuinely promising for Hospitality Net and for the wider hospitality community. Our industry continues to move forward through conversation, collaboration, and the kind of face-to-face connection that turns ideas into initiatives. Events remain the moments where perspectives sharpen, partnerships form, and new solutions move from concept to operational reality. With that spirit in mind, we are pleased to introduce the 2026 Hospitality Net Industry Calendar, a curated guide to the year’s most relevant gatherings across the global hospitality landscape.

In recent years, massive leaps have been made in the development of humanoid robots. The idea of making mechanical humans that can do our chores for us is as old as Talos, the fictional bronze man that was thought up by the ancient Greeks in 300 B.C. However, recent developments in robot building might make human-shaped robots a real possibility in people’s houses in the near future, and possibly also in our professional work environments.

Happy New Year! This is the season when many people (and companies) take time to reset and prepare to kick off the new year. Some have already made their plan. Others choose to do it at the beginning of the year. It doesn’t matter when you choose to reset as long as you do it. So, for this first article, I’d like to offer up something to consider. Twelve New Year’s resolutions in the form of what you should STOP doing! (By the way, I recently wrote a similar article featuring five of these for Forbes. Read the article here.)

What will the guest journey look like in 2026 and beyond? As hospitality arrives at yet another critical moment, the 2026 Hospitality Industry Outlook authored by Mews explores how the rise of AI – both generative and agentic – is transforming how hotels operate, interact with guests and drive revenue.

I enjoy a good road trip, anyone who knows me knows when it’s time to travel, I’ll hit the road in a heartbeat. There’s something exciting about being in motion, traveling to new places, or just getting to revisit somewhere I’ve visited before.

In hospitality, we often talk about guest experience, operational excellence and creating memorable moments. But the most profound lessons in hospitality come from stories that begin far away from a hotel lobby.