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Wellness isn’t a perk; it’s essential in hospitality.

It’s been a few years since l was overseas at an island resort, so I thought it was time to venture out and embrace the island life again. I chose a small cluster of islands off the mainland. Neither my wife or I have been there before and thought it might be a nice family adventure. So, with the chosen location, we delved into our different options of where to stay and what to do. Now, I’ve lived and worked in some of the most beautiful islands on the planet and the most remote parts of the world, so I know and understand the challenges that resorts face day in and out when it comes to maintaining levels of standards and service.

How can you not enjoy working with a company whose name is NiCE? Seriously, I’ve had the good fortune of working with NiCE for about 10 years. It is one of the largest AI companies for customer experience, working with businesses of all sizes, from SMBs to global enterprises. Recently, I’ve been working with Michele Carlson, senior product marketing manager, on several virtual events. Our most recent one was on the Top AI Trends CX Leaders Must Act On in 2026.

What if the key to better hospital care lies not only in medical excellence but in hospitality-inspired behaviors? This article lays out a strategic conversation that builds on years of research and cross-sector collaboration linking healthcare and hospitality. The hospitality industry, long focused on creating comfort and memorable experiences, offers valuable insights for hospitals seeking to increase the level of care for both patients and employees.

The hospitality industry has entered an AI-defined era faster than most anticipated. Discovery, distribution, guest behavior, and hotel operations are shifting at a pace that renders traditional strategies outdated before they reach full implementation. The gap between hotels that adapt and those that hesitate shows in performance metrics and, more visibly, in the guest journey itself.

I want to say something out loud that many people in hospitality feel but rarely articulate clearly, partly because it sounds too dramatic for an industry built on calm confidence, operational stability, and a belief that good service will always speak for itself.

India’s accommodation industry thrived in 2025, with strong business results pointing to ongoing year‑on‑year growth. Although investment has cooled slightly alongside a tougher funding environment, ambitious workforce plans underline optimism across the sector. From AI adoption to upskilling initiatives, the industry is tackling challenges with innovation and energy.

A few months ago I was at Web Summit in Lisbon, soaking wet, ducking between stages in the rain. Inside, every panel was about AI. Big predictions. Bold hypotheticals. Lots of hand-waving about what might happen someday.

Travelers like to think they pick their hotel. In reality, a stack of algorithms shapes the decision long before a booking form appears: relevance and ranking algorithms define what is even “considered,” bidding algorithms elevate sponsored placements above organic results, and AI recommendation engines compress the shortlist into a single suggested option, all amplified by other people’s opinions. The cumulative effect is an algorithmic illusion of choice. Hotels that understand this architecture and design for felt autonomy can convert more directly, create stronger attachment, and reduce dependence on intermediaries.

In today’s hospitality landscape, a sleek, intuitive interface is no longer a differentiator. It’s a baseline for any property management system. Clean, minimal design helps staff learn quickly, streamline daily tasks, and reduce operational friction. But for hotels juggling complex workflows, multiple departments and interconnected systems, usability requires more than simple aesthetics. True efficiency comes from pairing simplicity with the depth needed to manage day-to-day realities of hotel operations.