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Luxury resorts do not suffer from a lack of marketing sophistication. Many operate with advanced technology stacks, experienced teams, and more data than at any point in their history.

Hotel technology rarely stands still. As hotel businesses grow, their needs change, and the systems that once felt like an adequate fit can start to feel limiting. What supports a single property does not always scale cleanly across a portfolio. Over time, technology decisions tend to follow a maturity curve shaped by size, operational complexity, and long-term ambitions.

Google has officially entered a new phase of inbox intelligence. With the rollout of Gmail features powered by Gemini AI, the inbox is no longer just a place where emails arrive. It is becoming an AI-curated feed that prioritizes relevance, engagement, and perceived importance.For hoteliers, this shift represents more than a product update. It signals a fundamental change in how marketing emails are evaluated, surfaced, and consumed by guests. While traditional deliverability still matters, visibility is now determined by how much attention your emails earn.

If you run an independent hotel or B&B, you know what it means to wear too many hats.

In hotel technology, a term such as “API integration” often appears to be overused or misunderstood. On paper, most Revenue Management Systems claim to be connected to the PMS. But in practice, that connection often means receiving a daily aggregated report from the PMS.

The FIFA World Cup 2026 is set to be a monumental event, with 104 matches, including 72 in the group Stage and 32 in the knockouts, spanning 16 host cities across Canada, Mexico, and the United States.

Last week in Linz, the ÖHV Congress once again brought together Austria’s hospitality industry. This year, the focus was clear: artificial intelligence, simplification, and the future of the sector. But between the keynote speeches and the conversations during coffee breaks, a very real tension became visible.

There was a time when continuity in hospitality lived in people.

Conversion is one of the most important drivers of hotel performance, yet also one of the least understood. In the hotel context, conversion rate reflects the share of potential guests who move from browsing to actually completing a reservation. Although conversion matters across all channels, it is particularly critical for direct bookings on a hotel’s own website, where the property has the greatest control over the guest journey and the greatest ability to influence outcomes through pricing, messaging and booking conditions.

2026 is already three weeks old. Everyone started posting. And I’ve been sitting here for days asking myself a very uncomfortable question: