F&B, M&E, Ancillary Revenue

The hospitality industry has been inundated with technology solutions promising to free hotel brands from the constraints of legacy systems and elevate the guest experience. For years, the message has remained the same: “Invest in cutting-edge technology and automation, and you’ll empower your staff to focus on what truly matters—the guest.” After all, technology should be an enabler rather than a barrier to real-world connections.

Every hotel can benefit from automated revenue management. Boutique or hostel, independent or chain, there are huge potential revenue uplifts that can’t be ignored.

Customer demands have pushed the F&B industry to extremes, with expectations for immersive experiences, environmental consciousness, and hyper-personalized services. Meanwhile, rising inflation, labour shortages, and skyrocketing energy costs challenge restaurants to balance evolving customer needs while maintaining high margins.

The meetings and events industry is at the crossroads of change and opportunity in 2025. New trends are shaping how events come to life, including unusual venues and AI-driven personalisation. For hotels, these changes mean new ways to win market share and make a lasting impression. Cvent reveals the five key trends hotels must know to meet the evolving needs of event planners and attract more MICE business.

As someone who has both co-founded and worked within Property Management Groups (PMGs), I’ve witnessed firsthand the invaluable role these organizations play in the hospitality industry. PMGs have long been the backbone of the sector, bringing operational expertise, driving efficiencies, and easing the day-to-day burdens of hotel owners. As the landscape evolves, there are exciting opportunities for PMGs to reassess and enhance their technology strategies to foster sustainable growth.

Here’s a fantasy. What if data management was a towering giant with long, reaching arms — wrapping around all of your data? What would be in the clutches of those big arms? In other words, what will data management include in the year 2025?

As the year 2025 unfolds, the business events sector—encompassing corporate travel, conferences, and other significant gatherings—finds itself at a critical juncture. The global imperative to address climate change and social equity has shifted market dynamics, compelling hotels and venues to provide ever more detailed sustainability data in response to corporate Requests for Proposals (RFPs). This “new normal” places higher expectations on hospitality providers to demonstrate robust environmental policies, socially responsible practices, and transparent reporting.

The Super Bowl is more than just a game. It’s a cultural moment. It’s a money-moving machine. It’s the ultimate playbook on how to maximize revenue from engaged audiences—and it doesn’t just belong to the NFL anymore.

The days of manual F&B order taking are long gone – as is the notion that mobile ordering is just for room service. Guests and hoteliers are adopting a digital approach to order taking (across their property) at a rapid rate, and it shows no signs of abating.

With all the dynamics facing the hospitality industry, like shifting room prices, labour shortages, changing travel habits, and the push for sustainability, procurement plays a key role in handling these issues. It acts as a strategy to cut costs and create value.