F&B, M&E, Ancillary Revenue

What makes a great event? Is it a unique venue? Incredible keynote speakers? A beautiful destination? World-class food? Engaging displays? Or is it the seamless combination of all these elements?

There’s more data available about your guests than ever before. Today, we’re learning about travelers who visited our websites, began searching dates and locations, but left without booking. This provides a clearer picture of unconstrained demand, a more comprehensive look that goes beyond just guests booking a room, exploring potential shoppers as well.

Does innovation always need to be technology-based? Also in wellness, or in hospitality? This question comes up often during discussions with hospitality, wellness or spa colleagues. Being intrigued by the issue did a quick Google search: almost every page of the top hits Google found was referring to some sort of technological innovation.

Best available rate (BAR) was the most commonly adopted strategy for pricing hotel rooms back in the 90s, but as the hospitality industry has evolved and become a sophisticated digital ecosystem of OTAs, own brand channels, and systems, a new pricing model was needed.

There’s preparing for a championship game, and then there’s preparing for March Madness.

This article is part of my ongoing project, Sustainability Transitions in the Swiss Foodservice Industry: Reimagining Foodservice for a World Never Imagined. In our increasingly complex global food system, narrow sustainability approaches tend to emphasize conventional value functions that focus on limiting waste or destruction and maximizing the share of value captured by a single organization.

The hospitality industry is at a crossroads. Mergers and acquisitions abound, shining a spotlight on the increasing role of hotel management groups centralizing and automating operations. With an influx of new technology aimed at increasing efficiency, hoteliers are facing a critical question: How do we navigate system fragmentation, choose the right tech partners, and ensure our business remains competitive in an increasingly complex environment?

The best hospitality experiences don’t just happen – they’re designed. And increasingly, artificial intelligence (AI) is playing a central role in shaping the way hotels anticipate and meet guest expectations.

Digital marketing can feel like an elusive game. Just as you nail your strategy – something changes. By weaving data strategies into your digital marketing approach, you’ll facilitate short-term and long-term success with targeted high-value audiences. It’s a secure way to capture commercial growth at the Find, Book, and Grow stages of the customer journey.

Housekeepers are the backbone of the hotel industry, but they need a little help to support our business today. Rising guest expectations and the need for greater efficiency have been a drain on housekeepers’ ability to keep pace with the needs of their position. Therefore, many independent hotel operators are reworking their approach to technology to give housekeeping teams a hand.