Finance, Op Planning & Forecasting

When was the last time your hotel staff had data security training? The speed at which cyber criminals adapt their tactics can be frightening, and the only way to keep your business – and your guests – safe is to regularly retrain your team in the latest best practices for security.

I discuss this question with hoteliers way too often. It’s not their fault, but the reality is they don’t understand what this statement means and, in this piece, I’m going to lay it out for you. I will say that the lack of understanding and basic ignorance of this is a costly and completely avoidable expense if you just do a little digging and ask the right questions.

As we all continue to find our footing in today’s market, we remain encouraged by the level of interest we have seen from offshore capital looking to invest in U.S. hotel assets, with the driving factors being their search for yield, stability, and growth.

The landscape of payments is undergoing significant transformations driven by technology and changing consumer behaviors – and the hospitality industry is no exception. The more adaptive your venue can be regarding payments, the more likely you are to attract tech savvy guests, reduce transaction friction, and open new revenue streams.

Buckle up, everyone! We’re entering an era where AI isn’t merely an assistant but is transforming a future where AI systems act as proactive agents, driving intelligent actions and redefining the way industries, including hospitality and travel, operate. Welcome to the fascinating realm of ’Agentic AI’—the next significant leap in technology revolutionizing our collaboration with machines, transforming the customer journey into an autonomous and hyper-personalized experience.

When was the last time you thought about your hotel’s door locks? While they might not be front of mind for many hoteliers, door locks are integral to hotel operations and guest experiences. However, many hotels still rely on outdated systems, creating challenges for security, maintenance and digital innovation.

When deciding on a payment solution for your property, there are a lot of factors that come into play. One of the biggest concerns on hoteliers’ minds, of course, is the cost.

The new e-invoicing mandate in Germany marks a major shift for hospitality businesses, driven by the European Union’s directive to standardise electronic invoicing in business to business procurement. Designed to streamline processes and reduce administrative burdens across member states, this regulation will affect how invoices are issued, processed, and archived—bringing both challenges and exciting opportunities for the hospitality sector. Here’s a look at what this shift means and how it can enhance operations and guest experiences.

We could begin this article with a pun about how door locks can unlock even more success for your property. But we won’t do that. Instead, let’s stick to the facts: a modern door lock setup can help you improve the guest experience, save time for staff and boost security.

Now I bet you’re wondering, excuses for what? Excuses for not jumping in the deep end with the financials in your hotel career. What’s your imagination telling you that’s wrong in your hotel that holds you back from owning your departmental expenses and payroll? What is the magic fairy dust that someone dumped on you that keeps you on the sidelines?