Travel & Data Trends

I just got back from a whirlwind trip across the globe, meeting with Otelier team members in our APAC offices, and I’m more excited than ever about the impact Otelier can have on the future of hotel operations and performance. From Brisbane, Australia, to Ahmedabad, India, to Colombo, Sri Lanka, I spent time with our engineers, customer support teams, and professional services teams – each of them playing a vital role in building the future of hospitality technology. I also had the opportunity to meet with some of our customers, hearing firsthand about their challenges and opportunities.

Not long ago, trade shows were the B2B equivalent of an annual shopping mall—where buyers and sellers met, shook hands, and struck deals. But in a world where technology and new product research happen online, do we still need trade shows?

The Montréal hotel market has made a strong comeback from the pandemic, experiencing a 4.6% rise in room supply, in contrast to the declines in Downtown Toronto and Vancouver. This expansion, combined with a rebound in air travel, extensive hotel renovations, and effective tourism promotion, has positioned Montréal as the most resilient market. With substantial investments and a thriving meetings and events sector, the city’s hotel industry is undergoing a significant evolution.

Truly, there’s no place like Rome. The Eternal City is forever a delight to visit for work or for pleasure. Over the past five years, the Italian capital has gone through a hospitality renaissance, with incredible hotels opening (or reopening) throughout its ancient center. This has forced every market participant to step up their game.

Guest loyalty isn’t built on points alone—it’s built on moments. It’s the warm welcome at check-in, the server who remembers a guest’s favorite drink, or the housekeeper who goes the extra mile to personalize a stay. In today’s hospitality landscape, where options are endless and travelers expect more than just a place to sleep, creating meaningful connections is what sets a hotel apart.

Conrad New York Downtown redefines the standard for meetings and events by seamlessly blending sophistication and world-class service. Nestled in the heart of Lower Manhattan, our luxurious all-suite hotel offers a modern canvas for gatherings of all sizes, catering to both corporate and social occasions.

Exceptional hospitality requires collaboration. Not only between hotel teams, but with technology too. It’s important that hoteliers don’t think of their tech as a simple tool to perform a function, but as a strategic partner, essential to enhancing both operational efficiency and guest experience.

Hotel reviews have never really been useless, but they did lose some of their impact over time. When they first emerged, they revolutionized the hotel industry. Suddenly, hoteliers had to up their game—guest feedback was no longer limited to a suggestion box at the front desk; it was out in the open, influencing bookings. But as reviews became ubiquitous, their influence started to wane.

It’s hard to believe it’s that time again, but ITB Berlin is next week — and our team from Infor Hospitality will be in attendance. We also have a limited number of complimentary entrance passes available, so if you’re interested, just let us know.

Being a hotel general manager is not for the faint of heart. General managers are responsible for ensuring the property’s financial success, managing staff and delivering exceptional guest experiences – all while juggling day-to-day operations.