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ReviewPro is the world leader in Guest Intelligence solutions, with more than 60,000 hotels in over 150 countries. Globally renowned brands like Radisson Hotel Group, Kempinski Hotels, and Mèlia Hotels International, rely on ReviewPro to consolidate all guest intelligence into one powerful platform.

ReviewPro’s cloud-based product suite includes Online Reputation Management, Guest Satisfaction Surveys, Auto Case Management and Guest Experience Automation™, which provides an AI- driven messaging platform to automate guest experience management for hotels.

The tools and processes ReviewPro provides all have one thing at heart: to help hoteliers help their guests by enabling them to proactively turn insight into action, so they can deliver better guest experiences, increase guest satisfaction, online rankings, and revenue.

Marketing & Guest Loyalty

About Hotel Reputation Management

https://www.reviewpro.com/blog/about-hotel-reputation-management/

Have you ever asked yourself what guests will find out about your property when they search online? The guest journey is cyclical and guest reviews published by guests who have left your property will inspire your next guests who have just embarked on their journey by researching their next destination. Read here everything a hotelier should know about hotel reputation management, to improve your online performance and boost revenue.

Bachcare Holiday Case Study

https://reviewpro.shijigroup.com/education/how-bachcare-holiday-homes-improved-survey-conversion-by-135-thank-you

Situated in New Zealand, Bachcare Holiday Homes boasts over 100,000 customers and 2,200 properties. After the pandemic hit and international borders were closed, they were looking to target a domestic audience, with guest satisfaction as their top priority. In the midst of the pandemic, they also wanted to rethink the guest experience, adapt to changing traveler expectations and find ways to serve customers better.

How Hotel Corallo Sorrento Leveraged its Online Reputation

https://reviewpro.shijigroup.com/education/how-hotel-corallo-sorrento-leveraged-its-online-reputation-to-increase-adr-by-20-thank-you

Hotal Corallo Sorrento is a 4* hotel famous for its spectacular views across the gulf of Naples. The hotel took on ReviewPro to improve communication with guests both during and after their stay. This allowed it to provide in-stay service recovery and earn rave reviews, as well as delve deeper into ongoing operational and service issues that could be improved for future guests. The results have been a steady increase in online reputation and a higher demand for bookings, allowing the hotel to increase its ADR by a huge 20%. Read how in our case study.

About the Hospitality Chatbot

https://www.reviewpro.com/blog/about-the-hospitality-chatbot/

We are hearing a lot about ways to digitize the guest experience, and chatbots have been an important part of that discussion. But hospitality chatbots raise a lot of questions like: What types of chatbots are there? Do guests like hotel chatbots? Is it complicated to implement a hospitality chatbot? Do I really need a chatbot for my hotel? We go through some of the most asked questions to help you see what the chatbot-buzz is all about.

Implement Hotel Chatbot

https://reviewpro.shijigroup.com/education/successfully-implement-a-hotel-chatbot

Safir Hotels & Resorts understands the urgency for efficient, flexible and lasting technology. With the help of a well-thought-out strategy, the brand was able to make its Guest Experience Automation™ implementation a grand success. In this eBook we cover how they got both their staff and their guests excited about their latest tech addition.

Contact

Laura Ramos Fernandez Baca
Email: laura.ramos@shijigroup.com/reviewpro.marketing@shijigroup.com
Phone: +34 93 122 5333